Implementation Consultant – Worktribe

Worktribe is a successful, friendly and fast-growing SaaS company providing a market-leading research and teaching platform for universities.

During this period of expansion and growth, we are recruiting for a new full-time position in our Implementation team. We are seeking a person that will bring HE sector knowledge and skills to our growing team, so experience of working in the HE sector is a must, ideally in Research Lifecycle Administration or Curriculum Management. Experience of working with SaaS products will also be beneficial.

The opportunity

This role will involve managing new customer implementations, running training courses, maintaining ongoing account management, producing product documentation, and other activities related to SaaS delivery.

Regular travel of around 5-6 days a month will also be involved.

Responsibilities will involve a combination of the following:

• Setting and managing customer expectations of our systems.
• Planning and running implementation projects.
• Regular contact with customers to progress implementation, working closely with development, support, and sales colleagues.
• Delivering consultancy activities like leading workshops, advising on best practice, supporting data migration, etc.
• Solving complex issues and challenges as they arise, liaising with our product consultants, developers and other colleagues.
• Supporting and delivering product demonstrations and training.
• Coordinating resources to meet project goals on time and on-budget.
• Business Process Reviews.
• Establishing product benchmarking best practice.
• Producing and continuously improving product and release documentation.
• Collaborating internally to support timeline, workflows, planning, and achievement of goals.
• Ensuring alignment with our ISO27001 policies.

We are looking for people who are confident in mastering our university administration products and communicating in person and online with our SaaS customers.

Required abilities

• Excellent knowledge of HE administration systems, platforms and processes.
• Skilled and confident communicator.
• Being confident working with senior customer project stakeholders.
• Exceptional organisational skills; proactive, responsive.
• Great attention to detail.
• Degree level qualification or equivalent experience.
• An enquiring mind.
• Business Analysis and Project Management skills.
• Ability to pick up complex software products quickly from a functional as well as technical perspective.
• Passionate about technology and customer experience.

Company benefits

• Currently supporting a hybrid working environment
• 5% pension contribution
• Personal Development Plans (PDPs) with individual learning budgets
• Latest tech equipment
• Cycle-to-Work Scheme
• Team breakfasts & ad hoc social events
• Regular staff events, get-togethers and celebrations
• Access to Employee Assistance Programme (EAP) to support mental health
• Free eye tests
• Opportunity to volunteer and take part in fundraising events with our charity partner Frank Water

How to apply

Please email your CV to jobs@worktribe.com (reference: Implementation Consultant). You should include a covering letter detailing how you are suitable for this role.  Please note that we are only accepting applications from candidates who have the Right to Work in the UK.

Note: This job description sets out key elements and responsibilities of the role and is not exhaustive nor constitutes a contract. Duties may be changed to meet changing needs or circumstances.

Recruiters, please read our Note for recruiters.